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Communications Dispatcher - Douglas County, NE

Job vacancy position Communications Dispatcher - Douglas County, NE - Nebraska, was posted on 2013-10-24. Job location Omaha, NE.Below the summary of vacancy Communications Dispatcher :
  • Opening Job

    Communications Dispatcher Job vacancy

  • Company
    Douglas County, NE
  • State/Provinsi
    Nebraska
  • Salary Estimates
    US Salary Estimation
  • Date posted
    2013-10-24
  • Source
    Douglas County, NE
  • Requirement
    TYPING TEST REQUIRED: You must take a typing test in order for your application to be considered - click here to take the typing test now. (PLEASE NOTE: The... . Please find the following for detail requirement


TYPING TEST REQUIRED: You must take a typing test in order for your application to be considered - click here to take the typing test now. (PLEASE NOTE: The name on the typing test and application must be exactly the same. Typing scores are uploaded into the application electronically, therefore the names must be the same. DO NOT PLACE A SPACE AFTER YOUR NAME AND DO NOT ENTER A MIDDLE INITIAL ON THE TYPING TEST. If the names are not exactly the same the upload will fail and your application will not be considered.)

WRITTEN TEST: The week of November 11, 2013. Date, Time and Location to be announced.
(Only those applicants who pass the application review will be notified via e-mail of the date, time and location of the test after the closing date.)

Screening Process
Successful completion of a pre-employment criminal records check, a drug screening test and a post offer psychological screening examination.
Primary Function This is a specialized communication position under the direction of the on-duty supervisor, or designee. Depending on assigned dispatch position, incumbents perform either a variety of law enforcement support services or a variety of duties supporting fire and Emergency Medical Services (EMS) in strict adherence to established policies, procedures, protocols, and regulations. Incumbents are responsible for determining assistance required, dispatching units, and transmitting information and messages as necessary, as well as monitoring and operating the Douglas County emergency telephone system and multi-channel radio equipment. Incumbents are expected to demonstrate extensive communications skill and to exercise considerable judgment under pressure. Work is performed in a call center environment operating 24x7, 365 days per year.

Primary Duties & Responsibilities:
Operate multiple automated systems including Computer Aided Dispatch (CAD), multi-channel radio system, emergency telephone system, and local and other jurisdictional databases.
Maintain appropriate security and confidentiality of information created or encountered in the performance of assigned duties.
Build and maintain positive working relationships with co-workers, City employees, County Employees, and the general public using principles of good customer service.
Receive incoming emergency calls requesting law enforcement or fire and medical assistance. Question caller carefully to determine the type, seriousness, and location of the emergency and obtain information concerning the nature of the emergency. Ascertain the level of emergency and formulate judgment as to the priority of the incident. Calls may come from a variety of sources including citizens, alarm companies, and other public agencies. LAW ENFORCEMENT DISPATCHING Dispatch law enforcement resources based upon the kind and number of units needed, and the location of the closest and most suitable units available.
Retrieve from local, state, and national databases information relating to wanted persons, stolen property, vehicle registration, stolen vehicles, restraining orders, criminal histories, gang affiliation, parole status, and other related information; and provide applicable information to officers in the field.
Display and demonstrate concern for officer safety, control the assignment of field units, direct them to the scene of emergency situations, and maintain contact with all units in accordance with operating procedures.
Use time effectively to accomplish unit/department tasks, and provide assistance to coworkers as needed.
Transfer calls to external agencies when applicable, and relay information in accordance with established procedures/protocols.
Issue “All Point Bulletins”, stolen vehicle, and missing person’s information. FIRE AND RESCUE DISPATCHING Determine the nature and seriousness of calls and formulate judgment, as to the priority of the incident.
Dispatch fire and/or EMS units based upon the kind and number of units needed as well as the location of the closest and most suitable units available. EMS units include fire apparatus, ambulance, and helicopter.
Direct callers regarding basic life support methods, initiate pre-arrival emergency medical treatment, and instruct callers regarding extensive first-aid instructions prior to emergency unit arrival.
Provide updates to emergency personnel on patient’s condition while en route. Coordinate field units, track status and location of all fire and EMS apparatus, maintain contact with all units when responding to emergency situations, ensure orderly usage of fire/EMS resources, and serve as a communication conduit between EMS units and local hospitals.
Respond to requests for assistance or information from fire/medical units.
Provide ongoing updates to responding field personnel as information is received.
Refer non-emergency calls to other agencies or companies in accordance with procedures.
Use multi-channel radio system to open EMS facility doors or unlock station medical boxes.
Activate community sirens in case of weather emergency.
Use time effectively to accomplish unit/department tasks, and provide assistance to coworkers as needed.
Alert supervisor when fire/medical units fail to clear or respond. Other Duties and Responsibilities
As scheduling demands, perform duties of a 911 Operator.
Attend training classes including on-the-job, classroom, seminar, and workshop training.
Keep informed of departmental policies, procedures, protocols, and government regulations.
Answer outside agency calls for Douglas County Sheriff.
Answer non-emergency calls (i.e. MUD water lines, sprinkler systems, road conditions, etc). or refer to appropriate agency, as appropriate.
Compile information, as directed.
Testify at court hearings, as directed.
Perform other related duties as assigned.

Qualifications:
High school graduation or GED.
Six months related experience preferred. Prior work experience or volunteer history which evidences familiarity with fire and EMS terminology preferred.
Must be able to type 40 net words per minute.
Continued employment is conditional upon the successful completion of the following additional training within the first year of employment: a) Certification as a communications operator. b) Emergency Medical Dispatch (EMD) training course.
Must possess and maintain a valid driver’s license and own mode of transportation at the time of hire and throughout the course of employment.
Successful completion of a criminal records check, a drug screening as well as a psychological evaluation.
Bilingual fluency preferred but not required.

Physical Requirements & Working Conditions:
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is generally performed indoors in an office setting with 24/7, 365 days per year operation. Work hours will include varying days off, holidays, weekends, overtime, call-in; work schedule may be subject to change. Work is performed primarily in a confined space and requires the wearing of a headset. Noise level is typically categorized as moderate with occasional elevated levels. Work is often fast paced when dealing with multiple priorities and/or time constraints related to life and death emergencies. Work requires some physical activity including extended periods of sitting, reaching, and grasping; frequent lifting of up to 10 pounds; and occasional bending, stooping, squatting, walking, pushing, and pulling. Incumbents must have arm and hand steadiness, finger and manual dexterity sufficient to operate a computer and other equipment used to perform the essential functions of this job. Incumbents must have the ability to transport themselves to and from various locations throughout the metro area. Required sensory abilities include, vision, hearing, and speaking. Visual abilities, correctable to normal ranges, include close, distance, and color vision with the ability to adjust focus. Hearing abilities, correctable to normal ranges, are necessary to accurately identify messages and specific details. Speaking abilities include a clear audible voice and unhampered speech.
Douglas County, NE - 27 days ago